Text copied to clipboard!
Title
Text copied to clipboard!Patient Access Representative
Description
Text copied to clipboard!
We are looking for a Patient Access Representative to join our healthcare team and serve as the first point of contact for patients entering our facility. This role is essential in ensuring a positive patient experience by providing excellent customer service, accurate data entry, and efficient coordination of patient access services. The ideal candidate will be compassionate, detail-oriented, and capable of working in a fast-paced environment.
As a Patient Access Representative, you will be responsible for greeting patients, verifying insurance information, collecting co-pays, scheduling appointments, and maintaining accurate patient records. You will work closely with medical staff, billing departments, and other administrative personnel to ensure seamless patient flow and compliance with healthcare regulations.
This position requires strong interpersonal skills, proficiency in computer systems, and the ability to handle sensitive information with confidentiality. You must be able to multitask, prioritize responsibilities, and maintain a calm and professional demeanor under pressure. Previous experience in a healthcare setting is preferred but not required.
We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact on patients’ lives. If you are passionate about healthcare and enjoy helping others, we encourage you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Greet and assist patients upon arrival
- Verify patient insurance and demographic information
- Collect co-pays and process payments
- Schedule and confirm patient appointments
- Maintain accurate and up-to-date patient records
- Coordinate with medical and administrative staff
- Answer phones and respond to patient inquiries
- Ensure compliance with HIPAA and other regulations
- Handle patient check-in and check-out procedures
- Assist with prior authorizations and referrals
- Resolve patient access issues and escalate as needed
- Provide excellent customer service at all times
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office and healthcare software
- Ability to handle confidential information responsibly
- Customer service experience, preferably in healthcare
- Knowledge of insurance verification and billing processes
- Ability to work flexible hours, including weekends
- Attention to detail and accuracy
- Problem-solving skills and a positive attitude
- Bilingual skills are a plus
- Previous experience in a medical office is preferred
Potential interview questions
Text copied to clipboard!- Do you have experience working in a healthcare setting?
- Are you familiar with insurance verification procedures?
- Can you describe a time you handled a difficult patient interaction?
- What scheduling systems have you used in the past?
- Are you comfortable working in a fast-paced environment?
- Do you have experience with HIPAA compliance?
- How do you prioritize tasks during busy periods?
- Are you available to work evenings or weekends if needed?
- What languages do you speak fluently?
- Why are you interested in this position?
